Shipping Policies - IndianGrocery.com

Shipping Policies

FREE Ground Shipping Available:

We offer free shipping on all orders over $100.

Processing/Shipping

All orders are picked and processed between 1 – 2 business days. All orders ship from Kansas. Upon your orders shipment you will be emailed a tracking number to view its transit, via the appicable shipping method and carrier. Orders will only ship within the United States. 

Orders placed by 12 Noon PST Monday through Friday (excluding holidays) will be processed and shipped within 2-3 business days. Please call us to be certain of a rush status and make a note on your order form. We will ship it out as soon as possible.

Orders placed after 12:00 PM Friday and over the weekend will be processed only on the following Monday. 

We offer several shipping options for delivery within the U.S.: Ground, Express and Next Day Air.

Please keep in mind, shipping times below are once the order ships:

Free Shipping 6-8 business days (Processing Time - 3 Days, Shipping Time - 3 - 5 Days) 

Ground 5-7 business days (Processing Time - 2 Days, Shipping Time - 3 - 5 Days)

Expedited 2-3 business days (Processing Time - 1 Day, Shipping Time - 1 - 2 Days)

Express 1-2 business days (Processing Time - Processing - 1 Day, Shipping Time - 1 Day)

Alaska and Hawaii: Please add 2-4 days for shipment.

International Orders: Unfortunately, we are unable to ship internationally at this time.

Shipping costs are based on your total order amount before sales tax and promotional discounts are applied. Prices are per shipping address.

Shipment Tracking:

You will receive a personal tracking number from indiangrocery.com via email once your order has been shipped for you to personally monitor its progress in transit. Shipping times stated in product descriptions are average estimates of when a product would usually "ship out" (picked up by carrier) under normal buying conditions and not precise. Orders submitted on weekends are processed on the next business day. indiangrocery.com cannot be responsible for unforeseen circumstances which may occasionally interfere with an estimated delivery schedule. We make every effort to contact the customer as soon as we become aware of an item out of stock or anticipate a shipping delay. If a product is on back order or pre-order status, the item's product page should note any delayed shipping. Please, if you need an item for a specific date or important event, please contact us with your request for a more accurate estimate to avoid disappointment. Some items can be shipped express for an additional shipping cost.

UPS/FedEx Delivery Instructions:

Under certain circumstances, carriers will not leave package(s) unless they receive a signed note instructing them to do so. If you wish delivery in your absence, please be prepared to leave a signed note.

 Consumers have a right to thoroughly inspect package contents when accepting delivery from handler and "noting" obvious shipping damage when signing. If no one is home when order is delivered, please inspect the contents as soon as possible and immediately report any damages sustained in shipping. (Products are not shipped out from us with damaged, torn or excessively taped packaging. If you receive your order in this poor condition, it was obviously sustained in transit and not the fault of the shipper.) Therefore, we ask that you please keep all packaging and contents for verification, and notify carrier and indiangrocery.com about the damage.

Please call us immediately at 913-353-5556 and we will process a claim and/or replacement. FedEx usually requires an inspection in the event of damage so please hold onto all packing materials and the item until further notice. indiangrocery.com must be informed within 3 days of delivery of all damaged goods, or we cannot process a claim.

Please inspect all deliveries thoroughly upon arrival.

Back Orders and Out of Stock Product:

Back orders may occur on some items during heightened seasonal buying periods, therefore in the event any product is not reasonably available, we will inform you. We make every effort to contact the customer as soon as we become aware of an item out of stock or anticipate a shipping delay. If a product is on back order or pre-order status to our knowledge we make every effort to have this information on the item's product page.

Cancellation Policy:

On all shipments to customers, indiangrocery.com incurs shipping and handling costs. If your order shipment is Cancelled, Refused (excluding damage claim), Unclaimed, or Undeliverable after shipping, we will only charge your account the outbound/turnaround shipping, handling and/or credit card processing fees when/if imposed upon indiangrocery.com to recover our expenses.

Sales Tax:

We are required by law to charge 8.65% state sales tax on Kansas orders and applicable state's sales tax where the order is being delievered.

Ordering Online:

(Any order submitted on a weekend is processed on the next business day.)
Click product, then add that product to your shopping cart. You can then change the number of items in the quantity box by picking from the drop down quantity list. Basket will be recalculated automatically or click "Update Basket" and it will be recalculated with your New Total. You can repeat this step and subtract quantities also if you change your mind. Click "Remove" link to remove items from your Shopping Basket. (NOTE: If there is a Drop-Down box selection for the item you want to purchase, you must FIRST highlight your choice before clicking the "Order or Buy" button.) Click "View Shopping Bag" link on the Header of any page when you're done shopping. Proceed by clicking the "Go To Checkout" button to fill out your address and credit card information on a Secure Order Form.

Return Policies:

Orders may be returned up to 14 days from the ship date for a full refund minus shipping and packing charges (if selected). If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging. You can expect a timely refund upon the return of the product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. There may also be a restocking fee of up to 30% if the item is not returned in original packaging. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless the error was on our part.

Our return policy does not cover damage caused after an item has arived at its destination, including spoilage, melting or other damages. All items must be returned in its original, unopened condition. We will refund shipping charges only if the return is a result of our own error. 

For more information on refunds/returns, feel free to contact us at 913-353-5556 or info@indiangrocery.com. 

Returns are to be sent to:

IndianGrocery.com, 8542 West 133rd ST, Overland Park, KS-66213